The most important part of auditing is also the least desirable — quotes that do not match your invoices. It is inevitable in shipping. An accessorial might get added after shipping. A reweigh may happen. Freight can be reclassified. Although most invoices match, Freightview wants to make your process easy for those that don't.
Every disputed invoice gets moved from the 'outstanding' queue and moved to the 'disputed' queue. Your rate breakdown is provided and an email is automatically sent to the carrier rep to start the dispute process.
Along with sending an email, Freightview also time-stamps system notes and lets you enter personal notes — you will always know where the dispute process is and the next action to take to resolve your dispute.
Once you come to a conclusion with the carrier, Freightview provides options to resolve the dispute — Short pay, pay the full amount, or split between accepted and disputed until a decision can be made.